Utility Billing & Rates
City utility bills include charges for:
- Sanitary sewer
- State water testing
- Stormwater management
- Street lighting services
- Water usage
These city services are not supported by property taxes. The amount paid through your utility bill covers the cost of providing these services, improvements to the systems, and general system repairs and maintenance.
Utility Bill Account
For new set up of utility service or changes to your utility service account, contact the Finance Department by email or call Utility Billing. Questions concerning your utility bill and payment can also be addressed by contacting the Finance Department.
City of Woodbury Utility Billing is proud to offer convenient payment options through an electronic billing and payment service. The service allows customers to:
- View their utility bills online anytime
- Pay online with credit/debit card or e-check
- Pay by phone anytime
- Pay by text: sign up to receive text notifications and make a payment by text with a default payment method
- Go paperless and receive bills via email
- Get email reminders when payment is due
- Set up automatic payments so you never miss a payment
To take advantage of these options, visit our Electronic Billing and Payment Service website.
As the community's infrastructure ages, significant utility repairs will be needed in the future. Beginning in 2018, the city increased water rates for the first time in a decade and continued to make additional incremental increases since that time. To continue building funds for utility infrastructure operational and renewal and replacement costs, rate increases were approved by the City Council for 2022.
- Residential and commercial water rates increase in 2022 by $0.10 per thousand gallons; this increases the base water rate from $1.60 to $1.70 per thousand gallons
- The administrative fixed fee for water increases by $1 per quarter
- The commercial and homeowner association (HOA) irrigation rate increases from $3.18 to $3.50 per thousand gallons
- The city's portion of the sanitary sewer rate increases in 2022 by $1.20 from $29.25 to $30.45 per quarter (a $0.45 per month increase for commercial accounts from $11 to $11.45)
- The sanitary sewer charges passed along from the Metropolitan Council Environmental Services (MCES) are increasing $0.20 per thousand gallons over 8,000 gallons and $1.57 per quarter for the MCES fixed quarterly fee (commercial accounts billed monthly will experience a $0.20 per thousand gallons over 3,000 gallons increase with an increase of $0.61 per monthly MCES fixed fee)
- Residential and commercial storm water rates increase in 2022 by $0.20 per billing cycle
If water usage on your statement seems high, residents should check inside and outside their homes for leaks. More information, including a video on how to read your water meter and check for leaks, is available on the Water page.
- I received a new water meter from the city. Why did my water bill increase?
Residential water meters have a life expectancy of 14-16 years. As they age, the accuracy of the meter declines, which may result in under charging of water use. It is not uncommon of new meters to reflect more accurate use, often showing increases as the old meters were under-reading.
Water meter replacement throughout the city began in 2017 and is expected to continue through 2027. Learn more by visiting the utility meter update page.
It is possible that based on the more accurate meter, some residents may have entered the next level of our water conservation tiered rate structure during this recent period of higher use due to drought.
- How do drought conditions affect my water use and utility bill?
The extreme drought conditions this summer (especially compared to last year’s wet summer) has led to more water use. Even with the city’s elevated lawn watering restrictions (which did not go into effect until July 27), residents likely used more water on lawns and for outdoor activities compared to 2020 and several preceding years.
Residents may have entered the next level of the city’s water conservation tiered rate structure during this recent period of higher use due to drought.
- Am I able to verify water usage on my own with my water meter?
Residents are able to verify water usage numbers with older meters as well as new meters. If the new meter has an LCD display, it is light sensitive and needs to be activated by a light source, such as a flashlight. Review the handout on how to check your water meter (PDF), or Watch a video on how to read your water meter.
- My water usage seems high; how should I check for leaks?
If you are concerned you have a leak in your home causing high water use, you should check inside and outside your home for leaks.
You can also send an email to Public Works or call 651-714-3720 for a courtesy check.