Utility Billing & Rates
City utility bills include charges for:
- Sanitary sewer
- State water testing
- Stormwater management
- Street lighting services
- Water usage
These city services are not supported by property taxes. The amount paid through your utility bill covers the cost of providing these services, improvements to the systems, and general system repairs and maintenance.
If you have questions concerning street lights, call Xcel Energy at 800-960-6235.
Utility Bill Account
For new set up of utility service or changes to your utility service account, contact the Finance Division by email or call Utility Billing. Questions concerning your utility bill and payment can also be addressed by contacting the Finance Division.
City of Woodbury Utility Billing is proud to offer convenient payment options through an electronic billing and payment service. The service allows customers to:
- View their utility bills online anytime
- Pay online with credit/debit card or e-check
- Pay by phone anytime
- Pay by text: sign up to receive text notifications and make a payment by text with a default payment method
- Go paperless and receive bills via email
- Get email reminders when payment is due
- Set up automatic payments so you never miss a payment
To take advantage of these options, visit our Electronic Billing and Payment Service website.
As the community's infrastructure ages, significant utility repairs will be needed in the future. Beginning in 2018, the city increased water rates for the first time in a decade and continued to make additional incremental increases since that time. To continue building funds for utility infrastructure operational and renewal and replacement costs, additional rate increases were approved by the City Council for 2023.
- A $1 per quarter increase to the water administration fixed fee for all water users.
- A 20-cent per 1,000 gallons increase to the water rate for each of the five usage tiers.
- The commercial and homeowner association (HOA) irrigation rate increases from $3.50 to $4 per 1,000 gallons.
- A $1.20 per quarter city sanitary sewer flat rate increase for residential accounts (a 45-cent increase for commercial accounts).
- The storm water rate for single-family homes/duplexes/twin homes increases from $21.10 to $22.55 per quarter.