Water Meter Update Project
The city's utility workers continue to upgrade water meters with new technology. This program has been implemented to maintain aging and failing infrastructure, reduce costs, provide a higher level of customer service and improve accuracy. The city selected the radio metering system for installation based on research, the laws and regulations that govern this technology, and best industry practices.
The new water meters allow the city's meter readers to pull readings into a computer as they drive by the home rather than walking from house to house. The equipment sends a signal to the water meter, "waking it up" and collecting the reading. These new meters can also help the city identify leaks or other high water use periods, although this feature requires a utility worker to be at the home to pull data from the meter with a tablet.
City utility workers are installing the new water meters in various neighborhoods throughout the year, ramping up the activity during winter months when possible. Property owners who live in the selected neighborhoods will receive a mailed notice from the city directing them to call Public Works to schedule the upgrade. The city will need access to the water meter. The resident or business owner will need to provide a clear, unobstructed path to the meter and adjacent valves. The worker will need space to operate both valves and to remove and replace the water meter. The shut off valves on both sides of the meter will need to be fully operational. If these valves leak or fail during the meter replacement it is the homeowner or business owner’s responsibility to replace or repair the valves. It typically takes between 15 and 30 minutes to replace the meter. There is no cost to the homeowner.
Questions should be directed to Public Works at 651-714-3720 or email Public Works.
Program History & Timeline
The meter replacement program started in November 2017. The city strives to replace at least 1,500 to 2,000 meters each year while balancing other utility responsibilities.
It is expected to take approximately 10 years for water meters to be upgraded citywide. Residents should expect to see meter readers walking through neighborhoods and obtaining meter readings off the original devices mounted on the sides of homes for several more years.