Show All Answers

1. I received a new water meter from the city. Why did my water bill increase?

Residential water meters have a life expectancy of 14-16 years. As they age, the accuracy of the meter declines, which may result in under charging of water use. It is not uncommon of new meters to reflect more accurate use, often showing increases as the old meters were under-reading. 

Water meter replacement throughout the city began in 2017 and is expected to continue through 2027. Learn more by visiting the utility meter update page.

It is possible that based on the more accurate meter, some residents may have entered the next level of our water conservation tiered rate structure during this recent period of higher use due to drought. 

2. How do drought conditions affect my water use and utility bill?

The extreme drought conditions this summer (especially compared to last year’s wet summer) has led to more water use. Even with the city’s elevated lawn watering restrictions (which did not go into effect until July 27), residents likely used more water on lawns and for outdoor activities compared to 2020 and several preceding years.

Residents may have entered the next level of the city’s water conservation tiered rate structure during this recent period of higher use due to drought.

3. Am I able to verify water usage on my own with my water meter?

Residents are able to verify water usage numbers with older meters as well as new meters. If the new meter has an LCD display, it is light sensitive and needs to be activated by a light source, such as a flashlight. Review the handout on how to check your water meter (PDF), or Watch a video on how to read your water meter. 

• View guide on reading an E-coder (PDF)
• View guide on reading a Procoder (PDF)

4. My water usage seems high; how should I check for leaks?

If you are concerned you have a leak in your home causing high water use, you should check inside and outside your home for leaks. 

The Environmental Protection Agency’s Fix-a-Leak page can help you detect leaks on your own. Watch a video on how to check for leaks.

You can also send an email to Public Works or call 651-714-3720 for a courtesy check.