top bg

Performance Reporting

Certificate of Excellence in Performance Reporting 2015

Since the mid-1990s, the City of Woodbury has published an annual performance report that provides more than 250 pieces of data on the performance of city services and operations. Performance reporting is beneficial because it:

  • Provides information for strategic planning
  • Helps City Council and city staff make decisions about how to use city resources
  • Identifies areas where the city is successful and indicates areas where improvements need to be made
  • Creates better accountability to the public by producing a more transparent government

The city also publishes a report that provides performance data on the seven “Critical Success Factors” identified by the City Council as crucial to Woodbury’s continuing success. They are: safety, quality of life, positive economy, education, community, city services, and sustainability.

Critical Success Factors Report
The Critical Success Factors Report supplies performance measurement data for seven areas that the city feels are most important in order to develop and maintain a successful community. These factors go beyond areas that are the exclusive, or even primary, responsibility of a city organization. As a result, each section open with a statement that explains the role the city intends to play in regard to that factor.

Performance Report
The Performance Report provides a narrative and five years of data for each performance area, which includes all of the city's departments and divisions. This report also features graphs for many of the city's key measures and comparative performance data from the International City/County Management Association's Center for Performance Measurement. The "Performance Measure Source Book" is an appendix to the Performance Report and contains the formula or source information for a measure, a description, and notes the staff person responsible for tracking and reporting each performance measure.

Performance Scorecard Newsletter Insert
The Performance Scorecard Newsletter Insert is sent to all residents and local businesses with important information about city services and the community in general. It is a general summarization of the Performance Report, sent annually with the City Update newsletter.