If you still have questions, please contact the Engineering Department at 651-714-3593 or email@example.com.
About the Program
What is being offered?
For the 2019 program, Wi-Fi-based Rachio 3 irrigation controllers are being offered to homeowners for a discounted price of $35. Controllers are purchased online.
Who is eligible to participate?
Any residence in Woodbury with an irrigation system installed prior to 2018 is eligible to participate. Woodbury City Code was updated to require all residences with irrigation systems built after December 2017 to have a smart irrigation controller installed. Participation is limited to one per residence for the life of the program.
How many zones is the controller compatible with?
Controllers that can accommodate 8 or 16 zones are offered. Most systems use 8 or fewer. A limited number of 16-zone controllers will be available. The website will be updated when 16-zone controllers are sold out. To receive a 16-zone controller, you must indicate 9-16 zones after purchasing your controller.
Purchasing a Controller
How do I purchase a controller?
Controllers are purchased online.
What should I do if I’m having trouble signing into the system?
Contact the city at 651-714-3583.
Where and when do I pick up my controller?
The controller can be picked up Monday-Friday, between 8 a.m. and 4 p.m., at City Hall, 8301 Valley Creek Road, in the Engineering Department located on the first floor. You must show proof of purchase at the time of pick-up with either a printed receipt or by showing the receipt on your mobile device.
About the Smart Controller
Why was the Rachio controller selected?
The Rachio is Environment Protection Agency (EPA) WaterSense certified and utilizes Wi-Fi to make water decisions instead of secondary components like sensors. Rachio was rated highly by Smart Water Application Technologies
(SWAT), a national partnership initiative of water purveyors and irrigation industry representatives to promote landscape efficiency through state-of-the-art technology. Rachio controllers have been used in the last few years of the city’s program. Participants continue to report high satisfaction, decreased water use, and ease of being able to work through issues with the Rachio support network.
How does the controller work?
The controller connects to your home’s Wi-Fi to rely on local weather station data and seasonal variation to decide how much water your grass
Check your Wi-Fi strength at your existing controller before purchasing. Fewer than 10 percent of participants have needed to install Wi-Fi boosters to provide the signal to their controller.
Controllers are operated with smart phones. If you utilize an irrigation company, you can share access with them through the app (no need to give them your Wi-Fi or login information).
How do I install and program the controller?
There are several videos available on Rachio's YouTube channel, including installation and programming guides.
There is also information specific to the Woodbury program on the Rachio website.
What do I do if I’m having an issue with my controller?
Contact Rachio support at 1-844-472-2446 or visit the Rachio website.
Does the controller come with a flow meter?
No. The flow meter can be purchased through Rachio separately. To receive a $20 discount, use the promo code “WOODBURYFLOW20.”
Do I need a rain sensor with the system?
You do not need a rain sensor. If you have one, it can be plugged into the Rachio system for more accurate weather data.