The Utility Billing Division has unveiled a new and improved online utility bill pay system.
The new system, Invoice Cloud, offers expanded payment options with the ability to make a one-time payment not only with a credit card but via an e-check (from a checking or savings account). Customers are also able to schedule a payment for a future date.
The system offers an Interactive Voice Response (IVR) system which allows customers to make payments or check balances by interacting with an automated computer system. Customers can access this payment option by calling (844) 476-2914.
In addition, the city now has the ability to offer pay-by-text functionality, allowing customers to make payments anytime, anywhere, on any cell phone. They may also receive text alerts when their bill is ready or a reminder that their balance is due.
Invoice Cloud also provides the ability for customers to set-up their own Auto Pay if they are a registered user. Customers who have several properties or accounts in Woodbury will be happy with the “Shopping Cart” feature, giving them the ability to make payments on multiple accounts at once.
Utility customers also have the ability to sign up to “go paperless” and receive e-bills via email.
With the transition to the new Invoice Cloud system, all customers that were previously enrolled in our eUtilitybilling online site will have to re-register their account. This includes those users that elected to receive ebills in the legacy system. You must re-register and choose the paperless billing option to continue to receive your bill electronically.
In addition, any customers currently set-up for Auto Pay with a credit/debit card will have to re-register if you wish to still have your credit/debit card charged through Auto Pay. Due to credit card security standards, the City does not hold any credit card data, and is therefore unable to set-up your Auto Pay payment option. We apologize for this inconvenience. Customers currently set-up for Auto Pay using a checking or savings account will be automatically enrolled, no further action is needed.
All utility customers will receive a reminder about the new service in their next utility bill. All you need to register is your account number, which is located on the front of the billing statement.